--- title: "Making Risk Flow podcast: Why Claims Accuracy Is Insurance’s Biggest ROI Lever" description: Following recent announcement of Pilotbird partnering with Cytora, our Founder, Evgeny Aleksandrov, expands on why claims accuracy, and not speed, is the biggest lever in modern insurance in the episode of Making Risk Flow with Jake Harding. image: https://www.pilotbird.com/hubfs/Screenshot%202026-02-10%20at%201.48.53%20PM-1.png --- Insurance leaders on promises of emerging data [Listen to podcast](https://www.pilotbird.com/blog/soa-podcast-promises-and-risks-of-emerging-data-in-insurance) [![Pilotbird](https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Dark.svg "Pilotbird")](https://www.pilotbird.com/) [![Pilotbird](https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Light.svg "Pilotbird")](https://www.pilotbird.com/) - [Technology](https://www.pilotbird.com/technology) - [Insights](https://www.pilotbird.com/blog) - [Technology](https://www.pilotbird.com/technology) - [Insights](https://www.pilotbird.com/blog) [Contact Us](https://www.pilotbird.com/contactus) [Contact Us](https://www.pilotbird.com/contactus) ![](https://px.ads.linkedin.com/collect/?pid=2764348&fmt=gif) # Making Risk Flow podcast: Why Claims Accuracy Is Insurance’s Biggest ROI Lever [![Screenshot 2026-02-10 at 1.48.53 PM](https://www.pilotbird.com/hubfs/Screenshot%202026-02-10%20at%201.48.53%20PM.png "Screenshot 2026-02-10 at 1.48.53 PM")](https://www.pilotbird.com/contactus) News 10 Feb 2026, 1 Min Read New York, NY, 1/13/26: Following recent [announcement](https://www.pilotbird.com/blog/pilotbird-partners-with-cytora-on-claim-evaluation) of Pilotbird partnering with Cytora, our Founder, Evgeny Aleksandrov, expands on why claims accuracy, and not speed, is the biggest lever in modern insurance in the episode of [*Making Risk Flow*](https://podcasts.apple.com/gb/podcast/making-risk-flow/id1610126420) with Jake Harding. Evgeny explains how open-source intelligence and lifestyle analytics help insurers validate claims earlier, uncover organised fraud networks, and avoid costly post-payout recovery. The conversation explores how curated data can mislead adjusters, why a “trust and verify” approach is essential, and how early-lifecycle intelligence delivers outsized returns, often 14–56x ROI. They also discuss how better data tools improve adjuster satisfaction and retention, and what insurers must do to responsibly adopt emerging data sources at scale to future-proof their risk infrastructure. About Pilotbird Pilotbird empowers P&C insurance teams to reduce claim leakage and improve payout accuracy with lifestyle analytics. The platform combines multiple open-source data points to identify evidence-based inconsistencies and generate actionable insights. Pilotbird’s clients improve combined ration through accurate claims triage, proactive identification of misrepresentation and faster payout on Workers' Compensation, Auto, Liability and Disability claims.   About Cytora Cytora is an AI-powered platform that enables commercial insurers to process risks with greater efficiency and accuracy. Cytora digitises every incoming risk, augments it with external data sources, evaluates it against multiple rules, including appetite and priority rules, and routes it to downstream systems for automated or manual underwriting.   Share on Twitter Share on LinkedIn ![Evgeny Aleksandrov](https://www.pilotbird.com/hubfs/797518957cd317d1263bb91542e8046e.png) **Evgeny Aleksandrov** is an industry thought leader in the insurance industry with numerous articles on technology, innovation, and financial services. ### Leave a Comment Your email address will not be published. Required fields are marked \* ##### Read next - ###### [![Insurance Customer Experience: 6 Signals Your Company Needs It](https://www.pilotbird.com/hubfs/image-04.svg) Engagement Insurance Customer Experience: 6 Signals Your Company Needs It 11 Jan 2022 4 Min Read](https://www.pilotbird.com/blog/insurance-customer-engagement-red-flags) - ###### [![Accelerated Underwriting: Revolutionizing the Future of Insurance](https://www.pilotbird.com/hubfs/image-01-2.svg) Underwriting Accelerated Underwriting: Revolutionizing the Future of Insurance 12 Sep 2022 4 Min Read](https://www.pilotbird.com/blog/acclerated-underwriting-insurance) - ###### [![7 Actionable Steps for Insurance Companies to Boost Customer Engagement](https://www.pilotbird.com/hubfs/Imported_Blog_Media/customeranalyticssolutions_thumbnail.jpg) Engagement 7 Actionable Steps for Insurance Companies to Boost Customer Engagement 12 Jan 2022 4 Min Read](https://www.pilotbird.com/blog/customer-analytics-solutions) - ###### [![Risk Scoring Millennials: 4 Crucial Data Points for Insurers](https://www.pilotbird.com/hubfs/life%20insurance%20pricing.svg) Underwriting Risk Scoring Millennials: 4 Crucial Data Points for Insurers 29 Aug 2022 4 Min Read](https://www.pilotbird.com/blog/life-insurance-pricing-millennials) - ###### [![Enhancing Insurance Data Analytics: 5 Key Steps by Pilotbird](https://www.pilotbird.com/hubfs/Early%20majority%20adapting%20to%20big%20data%20insurance%20underwriting-1.svg) Underwriting Enhancing Insurance Data Analytics: 5 Key Steps by Pilotbird 19 Sep 2022 4 Min Read](https://www.pilotbird.com/blog/implement-insurance-data-analytics) - ###### [![Unlocking the Power of Alternative Data in Insurance: Key Considerations](https://www.pilotbird.com/hubfs/InsuranceRegulation_Thumbnail.svg) Tech insights Unlocking the Power of Alternative Data in Insurance: Key Considerations 21 May 2021 3 Min Read](https://www.pilotbird.com/blog/considerations-for-using-alternative-data-in-insurance) #### Other insights - [![Insurance Customer Experience: 6 Signals Your Company Needs It](https://www.pilotbird.com/hubfs/image-04.svg)](https://www.pilotbird.com/blog/insurance-customer-engagement-red-flags) Engagement 11 Jan 2022 4 Min Read ##### [Insurance Customer Experience: 6 Signals Your Company Needs It](https://www.pilotbird.com/blog/insurance-customer-engagement-red-flags) Most insurance companies find it challenging to attract and retain new customers, especially given that, traditionally, insurance has been a low-touch industry—insurers seldom interact with... [Read More »](https://www.pilotbird.com/blog/insurance-customer-engagement-red-flags) - [![Accelerated Underwriting: Revolutionizing the Future of Insurance](https://www.pilotbird.com/hubfs/image-01-2.svg)](https://www.pilotbird.com/blog/acclerated-underwriting-insurance) Underwriting 12 Sep 2022 4 Min Read ##### [Accelerated Underwriting: Revolutionizing the Future of Insurance](https://www.pilotbird.com/blog/acclerated-underwriting-insurance) For a long time, life-term underwriting has grappled with a dwindling baby boomer generation and growing millennial customer base. Amidst these circumstances, accelerated underwriting has experienced... [Read More »](https://www.pilotbird.com/blog/acclerated-underwriting-insurance) - [![7 Actionable Steps for Insurance Companies to Boost Customer Engagement](https://www.pilotbird.com/hubfs/Imported_Blog_Media/customeranalyticssolutions_thumbnail.jpg)](https://www.pilotbird.com/blog/customer-analytics-solutions) Engagement 12 Jan 2022 4 Min Read ##### [7 Actionable Steps for Insurance Companies to Boost Customer Engagement](https://www.pilotbird.com/blog/customer-analytics-solutions) Traditionally, the insurance industry is not known to be the ideal forum for talking about customer value journeys and customer engagement. The metric used in determining customer satisfaction in... [Read More »](https://www.pilotbird.com/blog/customer-analytics-solutions) [![Pilotbird](https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Light.svg "Pilotbird")](https://www.pilotbird.com/) - [Terms & Conditions](https://www.pilotbird.com/terms-conditions) - [Privacy Center](https://www.pilotbird.com/privacy-center) - [Security](https://www.pilotbird.com/security) - [Careers](https://www.pilotbird.com/careers) [![logo-24](https://www.pilotbird.com/hubfs/linkedin.svg "logo-24")](https://www.linkedin.com/company/pilotbird/) Quick Links - [Pilotbird Lifestyle Risk Scoring](https://www.pilotbird.com/pilotbird-lifestyle-risk-scoring) - [Pilotbird Fraud Monitoring](https://www.pilotbird.com/pilotbird-fraud-monitoring) - [Technology](https://www.pilotbird.com/technology) - [Blog](https://www.pilotbird.com/blog) - [Contact Us](https://www.pilotbird.com/contactus) ### Get our newsletter ![Arch grants](https://www.pilotbird.com/hs-fs/hubfs/raw_assets/public/Pilotbird_January2022/images/arch-grants-1.png?width=1085&name=arch-grants-1.png "Arch grants") ![aicpa logo](https://www.pilotbird.com/hubfs/aicpa%20logo.svg "aicpa logo") ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Evgeny Aleksandrov", "url" : "https://www.pilotbird.com/blog/author/evgeny-aleksandrov" }, "dateModified" : "2026-02-10T18:55:59.336Z", "datePublished" : "2026-02-10T18:55:59.000Z", "headline" : "Making Risk Flow podcast: Why Claims Accuracy Is Insurance’s Biggest ROI Lever", "image" : [ "https://www.pilotbird.com/hubfs/Screenshot%202026-02-10%20at%201.48.53%20PM-1.png" ], "mainEntityOfPage" : { "@id" : "https://www.pilotbird.com/blog/making-risk-flow-podcast-why-claims-accuracy-is-insurances-biggest-roi-lever", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.pilotbird.com/hubfs/Pilotbird_Logo_Dark.svg" }, "name" : "Pilotbird" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Evgeny Aleksandrov" }, "dateModified" : "February 10, 2026, 6:55:59 PM", "datePublished" : "2026-02-10 18:55:59", "description" : "Following recent announcement of Pilotbird partnering with Cytora, our Founder, Evgeny Aleksandrov, expands on why claims accuracy, and not speed, is the biggest lever in modern insurance in the episode of Making Risk Flow with Jake Harding.", "headline" : "Making Risk Flow podcast: Why Claims Accuracy Is Insurance’s Biggest ROI Lever", "image" : { "@type" : "ImageObject", "url" : "https://9002617.fs1.hubspotusercontent-na1.net/hubfs/9002617/Screenshot%202026-02-10%20at%201.48.53%20PM-1.png" }, "mainEntityOfPage" : { "@id" : "https://www.pilotbird.com/blog/making-risk-flow-podcast-why-claims-accuracy-is-insurances-biggest-roi-lever", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://9002617.fs1.hubspotusercontent-na1.net/hubfs/9002617/Capa%202.png" }, "name" : "Pilotbird" } } ``` ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "New York", "addressRegion" : "NY", "postalCode" : "", "streetAddress" : "247 W 46th St " }, "alternateName" : "Pilotbird", "areaServed" : { "@type" : "GeoCircle", "geoMidpoint" : { "@type" : "GeoCoordinates", "latitude" : "40.75996223497667", "longitude" : "-73.98761007334504" }, "geoRadius" : "150 km" }, "description" : "Pilotbird empowers Life & Health and P&C insurance teams to better score risk and detect ineligible claims by analyzing social data points", "email" : "info@pilotbird.com", "image" : "https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Dark.svg", "logo" : "https://9002617.fs1.hubspotusercontent-na1.net/hubfs/9002617/Capa%202.png", "mainEntityOfPage" : { "@id" : "https://www.pilotbird.com/blog/making-risk-flow-podcast-why-claims-accuracy-is-insurances-biggest-roi-lever", "@type" : "WebPage", "description" : "Following recent announcement of Pilotbird partnering with Cytora, our Founder, Evgeny Aleksandrov, expands on why claims accuracy, and not speed, is the biggest lever in modern insurance in the episode of Making Risk Flow with Jake Harding." }, "naics" : "513210", "name" : "Pilotbird", "sameAs" : [ "https://www.linkedin.com/company/pilotbird/" ], "telephone" : "", "url" : "/" } ``` ```json { "@context" : "https://schema.org/", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.pilotbird.com/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.pilotbird.com/pilotbird-lifestyle-risk-scoring", "name" : "Pilotbird Lifestyle Risk Scoring", "position" : 2 } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "Organization", "alternateName" : "Kiwi Insurance Services, Inc", "logo" : "https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Dark.svg", "name" : "Pilotbird", "sameAs" : "https://www.linkedin.com/company/pilotbird/", "url" : "https://www.pilotbird.com/" } ``` ```json { "@context" : "https://schema.org/", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.pilotbird.com/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.pilotbird.com/pilotbird-lifestyle-risk-scoring", "name" : "Pilotbird Lifestyle Risk Scoring", "position" : 2 }, { "@type" : "ListItem", "item" : "https://www.pilotbird.com/pilotbird-engage", "name" : "Pilotbird Engage", "position" : 3 }, { "@type" : "ListItem", "item" : "https://www.pilotbird.com/pilotbird-fraud-monitoring", "name" : "Pilotbird Fraud Monitoring", "position" : 4 }, { "@type" : "ListItem", "item" : "https://www.pilotbird.com/technology", "name" : "Pilotbird Technology", "position" : 5 }, { "@type" : "ListItem", "item" : "https://www.pilotbird.com/blog", "name" : "Pilotbird Blog", "position" : 6 }, { "@type" : "ListItem", "item" : "https://www.pilotbird.com/contactus", "name" : "Pilotbird Contact Us", "position" : 7 } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Organization", "name" : "Mani Kaur" }, "datePublished" : "2021-01-07", "description" : "Robert Eaton from Society of Actuaries on the uses of lifestyle data points to improve insurance experience. Tune in for the latest views in using alternative data sets to improve underwriting accuracy and prequalify leads.", "headline" : "Our CEO on podcast with Society of Actuaries", "image" : "https://www.pilotbird.com/hs-fs/hubfs/ceo_podcast-300x139-1%20(1).png?width=300&name=ceo_podcast-300x139-1%20(1).png", "mainEntityOfPage" : { "@id" : "https://www.pilotbird.com/blog/our-ceo-on-podcast-with-society-of-actuaries", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Dark.svg" }, "name" : "Pilotbird" } } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Organization", "name" : "Mani Kaur" }, "datePublished" : "2022-01-11", "description" : "Insurance technology trends will increase competition with new entrants joining the market as existing players grapple with the hostile environment. McKinsey & Company agrees with these sentiments, affirming that technology will alter the structure of many organizations (1) in the coming decade. Future leaders in the industry will be organizations that integrate these technologies into their core processes and adopt an innovative mindset in light of the new realities.", "headline" : "5 Growing Insurance Technology Trends You Can’t Afford to Ignore", "image" : "https://www.pilotbird.com/hs-fs/hubfs/insurance-technology-trends.jpg?width=1420&name=insurance-technology-trends.jpg", "mainEntityOfPage" : { "@id" : "https://www.pilotbird.com/blog/insurance-technology-trends", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Dark.svg" }, "name" : "Pilotbird" } } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Organization", "name" : "Mani Kaur" }, "datePublished" : "2022-09-05", "description" : "Social media and insurance records have enormous amounts of data on individuals. However, the below factors are the most consequential for health.", "headline" : "Social Media and Insurance: How BMI Is Reflected in Social Data", "image" : "https://www.pilotbird.com/hs-fs/hubfs/consumers%20providing%20information%20to%20social%20media%20and%20insurance%20companies.jpg?width=1420&name=consumers%20providing%20information%20to%20social%20media%20and%20insurance%20companies.jpg", "mainEntityOfPage" : { "@id" : "https://www.pilotbird.com/blog/social-media-insurance-how-bmi-is-reflected-social-data", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Dark.svg" }, "name" : "Pilotbird" } } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Organization", "name" : "Mani Kaur" }, "dateModified" : "2022-10-10", "datePublished" : "2020-12-11", "description" : "The insurance industry is quickly following suit with multiple applications designed to improve the accuracy of underwriting. InsurTech disrupts the insurance landscape by improving customer experience, triaging customer to a product, and assessing underwriting risk. Let’s look at how these applications utilize lifestyle insights and social data points during the underwriting process.", "headline" : "Lifestyle Insights for Underwriting in FinTech and InsurTech", "image" : "https://www.pilotbird.com/hubfs/lifestyle_insight_v2-1.svg", "mainEntityOfPage" : { "@id" : "https://www.pilotbird.com/blog/lifestyle-insights-for-underwriting-in-fintech-and-insurtech", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.pilotbird.com/hubfs/raw_assets/public/Pilotbird_January2022/images/Pilotbird_Logo_Dark.svg" }, "name" : "Pilotbird" } } ```